Privacy Policy

Overview

We keep this simple and plain. This policy explains what information we collect, how we use it, and how we protect it. We don't sell your data — ever. If you have questions, email us at [email protected].

What Information We Collect

• →Contact form submissions: When you fill out our contact form, we collect your name, email address, business name, and message.
• →Analytics data: We use Google Analytics to understand how visitors use our site. This includes general usage patterns, pages visited, and device/browser type. This data is anonymous and aggregated.
• →Client business information: If you become a client, we collect the business information needed to provide our AI search optimization service (business name, location, website, etc.).
• →Payment information: When you make a payment, your payment details are processed securely by Stripe. We do not store your full credit card number or payment credentials on our servers.
• →Call tracking data: For active clients, we use tracking phone numbers to measure calls generated by our optimization work. Call data (date, time, duration, caller area code) is used for performance reporting and attribution.

How We Use Your Information

• →To respond to your inquiry and provide our services
• →To deliver monthly AI presence reports and performance updates
• →To communicate with you about your account and our services
• →To improve our website and understand how visitors use it (via analytics)

We do not sell, rent, or share your personal information with third parties for marketing purposes. Period.

Third-Party Services

We use the following third-party services to operate our business. Each has its own privacy policy:

• →Stripe — payment processing
• →Google Analytics — website usage data
• →Google Workspace — email and business communications
• →Twilio — call tracking numbers for client performance reporting

We only share the minimum information necessary with these services to deliver our work. None of these services are authorized to use your data for their own marketing purposes.

Cookies

Our website uses cookies primarily through Google Analytics. These are standard analytics cookies that help us understand site traffic and usage patterns. They don't identify you personally. You can disable cookies in your browser settings at any time.

Data Retention

We keep client data for as long as your account is active with us. If you stop being a client, we retain only what's required for legal or accounting purposes, and delete the rest within a reasonable time. Contact form inquiries are kept for up to 12 months.

Your Rights

You can ask us to access, correct, or delete any personal information we hold about you. Just email us at [email protected] and we'll take care of it.

Contact

Questions about this policy? Reach us at: [email protected]
Segentic AI Inc. | segentic.ai